Where do I send my Zelkova Acquisition LLC payments?
Regular or Priority Mail Send to:
Zelkova
P.O. Box 660676
Dallas, TX 75266-0676
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When is the money for the payment drawn from my account?
The debit to your checking or savings account is processed on your scheduled payment date or on the following business day if that scheduled payment due date is a non-business day.
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Can I pay other bills with this service?
No. You can only schedule payments to Zelkova Acquisition LLC
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Are there any fees associated with this service?
No. Currently, there are no fees charged by Zelkova Acquisition LLC for paying your Zelkova Acquisition LLC bill online.
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Can I make payments from more than one bank account?
Yes. You can register and make payments from as many accounts as you wish.
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How far in advance of the due date should I schedule a payment?
To ensure payment is applied on time, please complete payment transactions by 5:00 pm E.T. on or before the due date displayed on your statement.
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What do I do with the payment coupon of my bill statement that I used to mail back with my check?
You do not need to do anything with your payment coupon. Zelkova Acquisition LLC does not need that portion of your statement if you pay your bill online. Your online billing statement matches your mailed statement, so we have all the information we need.
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What do I do if Zelkova Acquisition LLC has not received or credited my payment?
Verify with your bank that the funds have been debited from your account, request a printed record of the transaction and send it to Zelkova Acquisition LLC by mail at
Zelkova Acquisition LLC,
P.O. Box 9201,
Old Bethpage, NY 11804-9201.
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What do I do if I receive a late fee when I paid my bill on time?
First, please check your records to verify that you scheduled and completed your electronic payment by 5:00 p.m. ET on your payment due date. If so, please contact the Zelkova Acquisition LLC Customer Service Department at 1-866-978-1530 to request a review of your account.
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How do I cancel a payment?
You can cancel a payment request that has not been processed any time before 5:00 p.m. Eastern Time on your scheduled payment date. To cancel a payment, go to the Pending
Payments under the "Payment Services" option. Select the button in the “Cancel Payment” column next to the payment request you want to cancel and click “Submit.”
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What do I do if the payment amount is incorrect?
You may cancel an incorrect pending payment amount any time before 5:00 p.m. ET on your scheduled payment date. Go to the Pending Payments under the "Payment Services" option to cancel the incorrect pending payment. After the payment has been canceled, simply initiate a new payment for the correct amount.
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Can I still write checks from accounts registered to pay my Zelkova Acquisition LLC bill online?
Yes. You can write checks from accounts that you registered with Zelkova Acquisition LLC to pay your Zelkova Acquisition LLC bill online.
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What kinds of payment source accounts can I register for this service?
You may register checking or savings accounts that have Federal Reserve System transit numbers.
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Is my information Private and Secure?
Our Web site is secure. For further information regarding our Privacy Statement on the Web, click on the privacy link at the bottom of any page within www.zelkovaco.com
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Do I have to use Zelkova Acquisition LLC online payment feature after I've registered for it?
No, you can continue to pay your Zelkova Acquisition LLC bills by check. The choice is yours for every monthly bill.
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My bank requires that I provide Zelkova Acquisition LLC 's processing bank information and/or company ID# prior to scheduling a payment. How will my Electronic Funds Transfer payment appear to my receiving bank?
Zelkova Acquisition LLC's Electronic Funds Transfer transactions are processed by Merrick Bank. The debit will appear to the receiving bank as follows: MERRICK BANK / COMPANY ID# 9000002826 (ZELKOVA ONLINEPYMT).
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